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Privacy Policy & Cancellation

Cancellation & Rescheduling

  • Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment without penalty.

  • If a cancellation or reschedule occurs less than 24 hours before the booked time, the client will be charged 50% of the session fee.

    • If the client fails to appear for the appointment without giving notice (a “no-show”), the full session fee (100%) will be charged.

Late Arrival

  • If a client arrives late, the session will still end at the scheduled time so as not to delay the next client.

    • The full session fee will still apply even if the session time is shortened due to late arrival.

Refunds

  • Services that have already been performed are not refundable.

  • Prepaid packages, gift certificates, or credits are non-refundable but may be applied toward future services if used within the validity period (for example, within one year).

   • If the client is dissatisfied with service, they should notify the practitioner within the first 15 minutes of the session so an adjustment may be made (for example a therapist change or another remedy). No refunds will be issued after the session is completed.

Special Cases

  • If the business must cancel a scheduled appointment (therapist illness, emergency, etc.), clients will be offered the choice of a full refund or rescheduling at no extra charge.

  • Gift certificates must be redeemed by the expiration date. They cannot be exchanged for cash and are non-transferable unless explicitly stated.

Service Credit / Gift Card Option

 

If you have already booked and paid for an appointment but later need to cancel, you may choose, when eligible, to keep the amount paid as a Service Credit or Gift Card instead of requesting a monetary refund.

 

The credit will: Retain the full eligible value of the canceled appointment. Be valid for one (1) year from the original appointment date. Be used toward a future massage service at a date and time that is convenient for you, subject to availability.

 

Have no cash value and cannot be exchanged for cash after the client elects to receive the credit, except where required by applicable law. If the new service costs more than the available credit, the client will be responsible for the remaining balance. If the service costs less, any remaining credit may be used toward another eligible service before the expiration date.

 

Clients who prefer an eligible monetary refund instead of a Service Credit/Gift Card may request one in accordance with our Cancellation & Refund Policy.

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